We can deliver internationally. The delivery cost will be calculated using your location, size and weight of your order and is quoted during checkout.
Please allow up to 7 days if your order is placed for delivery outside England, Scotland & Wales.(excluding weekends and public holidays).
Please contact our Customer Services Team on +44(0)3303632222 to get any more information and advice.
Delivery times are dependant on your location and our stock levels, we will do our best to try and minimise delays and will contact you directly if anything changes to your order delivery. We cannot guarantee delivery times.
1.How is my order packaged and delivered?
Your Thomas Kent Clock is hand picked and checked by our team in the UK before it’s carefully packaged to preserve it during transit. We use TNT a trusted delivery service to ship all over the world. We also offer a text service in the UK to notify you when your parcel is due to be delivered to your chosen address.
2.Are my details secure?
Yes we follow strict guidelines, and never pass on your details to any third party. We understand as fellow shoppers that a person’s details should remain private.
3.What do I do if I need to return my order?
We want you to be 100% satisfied with your purchase from Thomas Kent, but in the event you are not we will gladly refund or replace any item. You must obtain a Returns Authorisation Number before returning any goods, please call +44 (0) 3303 632222.
If you are not happy with your item you may return your Thomas Kent Clock within 14 days. Please contact our customer services team Mon - Fri, 9am - 5pm GMT on +44 (0) 3303 632222
Please view our Returns page for further details.
4.What do I do if I need to cancel my order?
It maybe possible to cancel or change your order. If you have contacted us before your goods have been processed and dispatched we will do all we can to help amend or cancel your order. To help insure this please call us on +44 (0) 3303 632222 before 12 noon on the day of placing your order.
5.My item is not in stock, how long until it is?
We keep a tight ship, so stock should always be available online. If you do for any reason find that a clock is out of stock please contact us directly so we can help source or notify you when the clock is back in stock. Please contact our customer services team Mon - Fri, 9am - 5pm GMT on +44 (0) 3303 632222
6.Can I track my order?
If you live in the UK and added your mobile number while registering then you will be able to receive a text notification from TNT on how your parcel is progressing and when its due to be delivered to your chosen address. If you are outside the UK you will be able to track your order online
7.Do Thomas Kent clocks come with a guarantee?
All our Thomas Kent Clocks come with a 12 month clock guarantee, this covers the movement from the date of purchase. This guarantee does not cover damage caused by misuse or a battery leakage. It’s important to read the instructions that come with your clock so not to accidentally cause damage to the hands or movement.
8.How do I hang my Thomas Kent wall clock securely?
We supply a detailed instruction leaflet to help you hang your clock. We also recommend you read the instructions that come with your clock so not to accidentally cause damage to the hands or movement. All mantel clocks are not suitable for wall hanging. If you have any concerns please contact us Mon - Fri, 9am - 5pm GMT on +44 (0) 3303 632222