Your Thomas Kent item is hand picked and checked by our team in the UK before it’s carefully packaged to preserve it during transit. We use Fedex a trusted delivery service to ship all over the world. We also offer a text service in the UK to notify you when your parcel is due to be delivered to your chosen address.

Yes we follow strict guidelines, and never pass on your details to any third party. We understand as fellow shoppers that a person’s details should remain private.

We want you to be 100% satisfied with your purchase from Thomas Kent, but in the event you are not we will gladly refund or replace any item. You must obtain a Returns Authorisation Number before returning any goods, please call +44 (0) 3303 632222.

If you are not happy with your item you may return your Thomas Kent Clock within 14 days. Please contact our customer services team Mon - Fri, 9am - 5pm GMT on +44 (0) 3303 632222

Please view our Returns page for further details.

It maybe possible to cancel or change your order. If you have contacted us before your goods have been processed and dispatched we will do all we can to help amend or cancel your order. To help insure this please call us on +44 (0) 3303 632222 before 12 noon on the day of placing your order.

We keep a tight ship, so stock should always be available online. If you do for any reason find that a clock is out of stock please contact us directly so we can help source or notify you when the clock is back in stock. Please contact our customer services team Mon - Fri, 9am - 5pm GMT on +44 (0) 3303 632222

If you live in the UK and added your mobile number while registering then you will be able to receive a text notification from Fedex on how your parcel is progressing and when its due to be delivered to your chosen address. If you are outside the UK you will be able to track your order online

All our Thomas Kent Clocks come with a 24 month clock guarantee, this covers the movement from the date of purchase. This guarantee does not cover damage caused by misuse or a battery leakage. It’s important to read the instructions that come with your clock so not to accidentally cause damage to the hands or movement.

The size and material of your wall clock will impact its hanging method. Some of our clocks are to be hung from their metal rims due to the weight of the timepiece, while others have a built-in metal groove or moulded bracket.

Once identified, please ensure you use a wall fixing appropriate for the type of wall and clock hanging system. Your fixing must have a suitably large lip to prevent your clock from falling off it. If you are unsure what sort of wall fixing you should use, ask a professional builder or tradesman. Please ensure your wall is strong enough to hang your clock from and that your suitable fixing is anchored securely.

If you have any concerns, please get in touch with us Mon - Fri, 9am - 5pm GMT on +44 (0) 3303 632222