Florentine Silvern Oversized Wall Clock
FREE UK mainland Next Working Day delivery service for orders over £40
With this FREE service we try to deliver items within England, Scotland & Wales (excluding Scottish Highlands & Islands) on a Monday to Friday within 1 working day. Saturdays, Sundays and all Bank Holidays are classed as non-working days.
Standard UK mainland 2-3 Working Day delivery service £3.95
With this service we try to deliver items within England, Scotland & Wales (excluding Scottish Highlands & Islands) on a Monday to Friday service within 2-3 working days. If we are experiencing a high volume of orders, it may take longer. Orders placed by 2pm will usually be dispatched same day, please allow another day if you don't order by 2pm. Saturdays, Sundays and all Bank Holidays are classed as non-working days.
International Deliveries
Unfortunately we currently don't deliver internationally via our website. Please contact our Customer Services Team on +44(0)3303632222 if you require further information or advice.
For further detail of our delivery service, please visit Delivery.
1.HOW IS MY ORDER PACKAGED AND DELIVERED?
Our team in the UK takes great care in handpicking and checking your product before it's meticulously packaged to ensure its safe arrival. We use FedEx and EVRi, trusted delivery providers that ship worldwide. For all orders to Ireland, we use a Freight Forwarder.
.You will receive text delivery alerts as your product makes its way to you. and a Freight Forwarder for Irish orders**
2.WHAT DO I DO IF I NEED TO RETURN MY ORDER?
At Art Marketing, your satisfaction is our top priority. We hope you will be happy with your purchase. However, we realise that occasionally this isn't always the case.
Any damages, dissatisfaction, or discrepancies must be reported to our customer service team in writing within 14 calendar days. We've made the process as straightforward as possible to ensure your peace of mind: [email protected]. Please view our RETURNS page for further details.
3.WHAT DO I DO IF I NEED TO CANCEL MY ORDER?
It may be possible to cancel or change your order. If you contact us before your goods are processed and dispatched, we will do all we can to help amend or cancel your order. To help ensure this, please call us on (01582 794541).
4.MY ITEM IS OUT OF STOCK. HOW LONG WILL IT BE UNTIL IT IS IN STOCK?
We keep a tight ship, so stock should always be available online. When a product is out of stock, we keep our website updated with estimated delivery dates. Please bear in mind that this is only an estimate, as shipments can, at times, be brought forward or moved back. Please get in touch with our customer services team to discuss further Monday - Friday, 9 am - 5pm 01582 794 541
5.CAN I TRACK MY ORDER?
Once your shipment has been prepared, our courier service provider, Fedex or EVRi, will text you to let you know how your shipment is progressing. If you have stated that a delivery slot is required, a member of our warehouse team will contact you.
6.CAN YOU PROVIDE A STOCK FEED FILE?
Yes, we are happy to arrange this for you. Please email our Customer Service Team at [email protected] with the required email address, and we will take care of it. Once set up, you will receive daily updates of our stock availability.
7.CAN I USE YOUR IMAGES ONLINE?
Absolutely. When presenting any products supplied by Art Marketing to the public only images provided by Art Marketing can be used for any publicity material whether on a website or in-shop display.
8.DO THOMAS KENT CLOCKS COME WITH A GUARANTEE?
All our Thomas Kent clocks come with a 2-year guarantee, which covers the movement from the date of purchase. This guarantee does not cover damage caused by misuse or battery leakage. It's essential to read the care instructions that come with your clock so you or your customer does not accidentally damage the hands or movement.
9.HOW DO I HANG MY THOMAS KENT WALL CLOCK SECURELY?
The size and material of your wall clock will impact its hanging method. Some of our clocks are to be hung from their metal rims due to the weight of the timepiece, while others have a built-in metal groove or moulded bracket.
Once identified, please ensure you or your customer uses a wall fixing that is appropriate for the type of wall and clock hanging system. The fixing must have a suitably large lip to prevent your clock from falling off it. If you are unsure what sort of wall fixing you should use, ask a professional builder or tradesman. Please ensure your wall is strong enough to hang your clock from and that your suitable fixing is anchored securely.
If you have any concerns, please get in touch with our Customer Service team Monday - Friday, 9am - 5pm 01582794541