Gift Card
Thomas Kent E-Gift Card
Gifting them the gift of choice! It couldn’t be easier – simply pick the amount you want to gift and add the recipients details and a date you wish it to be emailed on! Then sit back and relax.
The gift card is valid for one (1) year from the date of issue and can be used at thomaskent.co.uk. After the expiry date, the card cannot be used as payment or reactivated, and nor can any remaining value be reimbursed.
Gift cards cannot be returned or exchanged for cash. Your gift card is legal tender at thomaskent – make sure you keep it safe! Lost gift cards can not be replaced.
FREE UK mainland Next Working Day delivery service for orders over £40
With this FREE service we try to deliver items within England, Scotland & Wales (excluding Scottish Highlands & Islands) on a Monday to Friday within 1 working day. Saturdays, Sundays and all Bank Holidays are classed as non-working days.
Standard UK mainland 2-3 Working Day delivery service £3.95
With this service we try to deliver items within England, Scotland & Wales (excluding Scottish Highlands & Islands) on a Monday to Friday service within 2-3 working days. If we are experiencing a high volume of orders, it may take longer. Orders placed by 2pm will usually be dispatched same day, please allow another day if you don't order by 2pm. Saturdays, Sundays and all Bank Holidays are classed as non-working days.
International Deliveries
Unfortunately we currently don't deliver internationally via our website. Please contact our Customer Services Team on +44(0)3303632222 if you require further information or advice.
For further detail of our delivery service, please visit Delivery.
1.How is my order packaged and delivered?
Your Thomas Kent item is hand picked and checked by our team in the UK before it’s carefully packaged to preserve it during transit. We use Fedex a trusted delivery service to ship all over the world. We also offer a text service in the UK to notify you when your parcel is due to be delivered to your chosen address.
2.Are my details secure?
Yes we follow strict guidelines, and never pass on your details to any third party. We understand as fellow shoppers that a person’s details should remain private.
3.What do I do if I need to return my order?
We want you to be 100% satisfied with your purchase from Thomas Kent, but in the event you are not we will gladly refund or replace any item. You must obtain a Returns Authorisation Number before returning any goods, please call +44 (0) 3303 632222.
If you are not happy with your item you may return your Thomas Kent Clock within 14 days. Please contact our customer services team Mon - Fri, 9am - 5pm GMT on +44 (0) 3303 632222
Please view our Returns page for further details.
4.What do I do if I need to cancel my order?
It maybe possible to cancel or change your order. If you have contacted us before your goods have been processed and dispatched we will do all we can to help amend or cancel your order. To help insure this please call us on +44 (0) 3303 632222 before 12 noon on the day of placing your order.
5.My item is not in stock, how long until it is?
We keep a tight ship, so stock should always be available online. If you do for any reason find that a clock is out of stock please contact us directly so we can help source or notify you when the clock is back in stock. Please contact our customer services team Mon - Fri, 9am - 5pm GMT on +44 (0) 3303 632222
6.Can I track my order?
If you live in the UK and added your mobile number while registering then you will be able to receive a text notification from Fedex on how your parcel is progressing and when its due to be delivered to your chosen address. If you are outside the UK you will be able to track your order online
7.Do Thomas Kent clocks come with a guarantee?
All our Thomas Kent Clocks come with a 12 month clock guarantee, this covers the movement from the date of purchase. This guarantee does not cover damage caused by misuse or a battery leakage. It’s important to read the instructions that come with your clock so not to accidentally cause damage to the hands or movement.
8.How do I hang my Thomas Kent wall clock securely?
We supply a detailed instruction leaflet to help you hang your clock. We also recommend you read the instructions that come with your clock so not to accidentally cause damage to the hands or movement. All mantel clocks are not suitable for wall hanging. If you have any concerns please contact us Mon - Fri, 9am - 5pm GMT on +44 (0) 3303 632222